We have collected a number of frequently asked questions below. If you do not find the answer to your question, you can send us an email at lynaia.contact@gmail.com
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, we refer to our size guides or fitting feature
Can I cancel my order?
Yes, we give you the possibility to cancel your order within 1 hour after placing it. For this please contact us at our email lynaia.contact@gmail.com with the reason for the cancellation and your order number starting with #
I did not get my money for the clothes I sent back?
We return to the account and the card used on the order. You will receive an email when the amount is refunded. If we have not received your package - we have also not returned the money - so check your tracking number before contacting us.Â
I do not have my order number what do I do then?
We can also use the mobile number or the email used on the order.Â
Shipping, Returns & Exchanges
When can I expect my package?
Normally 2–7 business days. As soon as we receive your order, we process and ship it the same day. Please note that delivery times depend on your location and the time of day the order was placed. Public holidays can also affect processing times.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
How long do I have a right of return?
We have a 14 days return policy.
Can I get my money back?
Yes you can. Just return within 14 days of picking up your package. The clothes must be in the same condition as when you received the clothes, unused and marked.
Who pays the return costs and where is the return label?
The return costs are deducted from the amount of your refund. The return label will be sent to you by email when the return is validated.
Defects
There is a fault in a set I bought. Do I have to send both parts of the set back?
Yes, you should. Then we will exchange the whole set and send a new to you.
I have received an item with faults on what should I do?
You must send us an email with your order number, pictures of the fault and describe what the fault is. Then we look at it and send a free return label if the fault is ours. Remember you have 7 days to advertise us.
I got a wrong item, what should I do?
You must send us an email with your order number, pictures of the item delivered incorrectly. Then we look at it and send a free return label if the fault is ours.